Refund Policy
Last updated: June 8, 2026
1. Eligibility
Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund if you experience a service defect, accidental duplicate billing, or if you cancel within the applicable trial or cooling-off period for your jurisdiction.
2. Timeframes
Refund requests must be submitted within 14 days of the charge date for monthly subscriptions, or within 30 days for annual subscriptions. Requests outside these windows are generally not eligible unless required by applicable law.
3. Non-Refundable Items
Setup fees, custom onboarding services, professional services, and any third-party integration costs are non-refundable. Credits or prepaid balances are non-refundable but may be transferred to another account within the same organization.
4. How to Request a Refund
To request a refund, contact our billing team at billing@foxhat.org with your account email, invoice number, and reason for the request. We aim to respond within 3 business days. Approved refunds are processed to the original payment method within 5-10 business days.
5. Prorated Refunds
For annual subscriptions cancelled mid-term, we may issue a prorated refund for the unused portion of the subscription period, minus any applicable discounts that were applied to the annual rate. Monthly subscriptions are not prorated.
6. Chargebacks
We encourage customers to contact us directly before initiating a chargeback. Unauthorized chargebacks may result in account suspension and may be disputed with the payment processor. We reserve the right to terminate service for abusive chargeback behavior.
7. Changes to This Policy
We may update this Refund Policy from time to time. The policy in effect at the time of your purchase will govern your refund eligibility unless otherwise required by law.
8. Contact
For refund inquiries, contact billing@foxhat.org. For general support questions, please use the support channel in your FoxHat dashboard.